Digital products policy (v2): refunds, access and withdrawal

Version 2 · effective from 13 November 2026

This policy applies to purchases made in the brands listed at the end of this page, from the date and time shown for each one. Every other purchase keeps the previous refund policy (version 1), which stays published: https://catalog.creativaacademia.online/policies/refunds.

1. What you buy

A digital product (guide, course, templates or recipe pack). Access is delivered immediately after payment, by email to the address entered at checkout and, depending on the product, in an online members area. Depending on the product, the thank-you page may also show your download links.

2. One-time payment

Every charge is a single payment in the currency shown at checkout. There are no subscriptions and no recurring charges. Optional add-ons and post-purchase offers are charged only if you accept them, with their price shown before you accept.

3. No refunds once access is delivered

Because the content is digital and delivered immediately, sales are final once access has been delivered: we do not offer refunds for the main product, add-ons or post-purchase offers. This does not limit the rights described in «Your legal rights».

4. Access support, guaranteed

If you cannot open your product, did not receive the email or a link does not work, write to soporte@creativaacademia.online from the address used for the purchase. We reply within 24 hours and resend your access, as many times as needed, at no cost.

5. Your legal rights

Your statutory consumer rights are not affected. If we do not supply what you paid for, or it does not conform to the contract (for example, it does not match its description), the remedies provided by the consumer law of your country apply.

6. European Union, EEA and United Kingdom: right of withdrawal

Consumers have a 14-day right of withdrawal for distance purchases. For digital content not supplied on a tangible medium, that right is lost once supply begins with the consumer’s prior express consent and acknowledgement, confirmed by the trader on a durable medium (Directive 2011/83/EU, art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37). For brands under this policy, the checkout shows this line next to the payment button, in the language of your country: «By paying, you request immediate access to the digital content and acknowledge that you thereby lose your right of withdrawal. One-time payment, no refunds once access is delivered (your legal rights are not affected), access support guaranteed: catalog.creativaacademia.online/policies/refunds-v2». Your acceptance is given when you pay: clicking the payment button is your express request for immediate access and your acknowledgement; no extra checkbox is used. After the purchase we confirm it by email (art. 8(7)). If a purchase did not show this line, the 14-day right of withdrawal applies in full.

7. Charges you do not recognise

Our charges appear on card statements as L&L DIGITAL SERVICES. If you do not recognise one, email soporte@creativaacademia.online with the date and amount and we will identify the purchase. You can always contact your bank as well.

8. Contact

L&L Digital Services LLC · 1057 NW 136th Ave, Miami, FL 33182, USA · soporte@creativaacademia.online.

Brands under this policy

No brand applies this version yet. Each brand is added here, with its date, when its checkout starts showing the line above.

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Last updated: 2026-11-14