EU right of withdrawal

Buyers who are consumers in the European Union have a statutory 14-day right of withdrawal from distance contracts (Directive 2011/83/EU). For digital content not supplied on a tangible medium, that right ends once the supply has started with the consumer's prior express consent and acknowledgement that the right is lost (Art. 16(m) of the Directive and the national laws that transpose it).

How we collect that consent

Where the checkout does not collect this consent, the statutory 14-day right of withdrawal applies in full.

Our guarantee stays

Waiving the statutory right does not affect our own commercial guarantee: EU buyers can still ask for a full refund within 14 days of receiving access, without giving a reason, by emailing soporte@creativaacademia.online. See the refund policy.

Model withdrawal form

To: L&L Digital Services LLC, 1057 NW 136th Ave, Miami, FL 33182, USA, soporte@creativaacademia.online. — I hereby give notice that I withdraw from my contract for the following digital content: [product], ordered on [date], name, email used for the purchase, date.

Last updated: 2026-11-12